I'm Gio. I build AI agents and automations, and I make sure they keep working long after the launch day excitement is gone. I'm based in Laval, Quebec.
I didn't start in support. I started building websites as a full-stack developer, mostly with Laravel. That background changed how I see customer service. Every repeated question, every manual copy-paste, every ticket that bounces between tools looks to me like something that can be made simpler.
So when I moved into customer experience, I kept building. Today I'm the AI enablement lead for our team, which means I look after our AI support agent: how it's trained, how we check its answers, and how we keep improving it. I also run more than 30+ automations in production that keep our team's day moving.
What I build
Two things, mostly. They work best together.
- AI agents
- Automations
How I work
- Start with the manual process: I want to see how the work is really done before I automate anything.
- Ship small, then improve: A simple version that works beats a perfect plan that never launches.
- Measure it: If I can't tell whether it's helping, it isn't finished.
- Keep a human in the loop where it matters: AI handles the routine. People handle the judgment calls.
- Build it so it lasts: The best automation is the one nobody has to think about.